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Exam Policies

We developed oral certification exams because they test leadership knowledge more effectively than written examinations. Our exam administrators hold doctoral degrees and have 20+ years of leadership experience. We administer oral certification exams via Microsoft Teams video conference. No special software downloads are required. You will receive a calendar invite to your exam via email within three (3) business days of scheduling.

Exam Expectations

Assessment Policy

The RBLP series of leader certification exams assess factual, conceptual, and procedural knowledge of the leader tasks applicable to building and leading resilient teams.

Examinees must demonstrate their understanding of factual, conceptual, and procedural knowledge via the following high-order thinking skills during the exam.

Exam results are emailed to examinees on the third business day after the exam.

Pass or Did Not Pass Policy

A status of PASS is achieved by meeting competency expectations for the certification exam attempted.  

A status of DID NOT PASS is achieved by not meeting competency expectations for the certification exam attempt.

We use a cut score to distinguish between meeting and not meeting competency expectations.

Examinees who DID NOT PASS may schedule a Second Attempt Reexamination (1 hour) no sooner than 30 days and no later than 90 days from the original exam date to meet competency expectations (raise their score).

If the examinee still DOES NOT PASS after the Second Attempt Reexamination (1 hour), they may schedule another full certification exam no sooner than one year from the original exam date.

Upgrade Policy

Certified leaders (current, not expired) are eligible for a 20% discount on RBLP Coach and RBLP Trainer exams. Request your discount code by texting 213-205-6100 or via email to RBLP Support.

Certified leaders may upgrade one certification level within 90 days of their original certification exam date by scheduling a 90-day Upgrade Exam (1 hour). Examinees upgrading from RBLP to RBLP Coach within 90 days are assessed on the Team Learning competency domain only. Examinees upgrading from RBLP Coach to RBLP Trainer within 90 days are assessed on the Organizational Learning competency domain only. Scores for these domains are combined with previous scores to determine PASS or DID NOT PASS status.

Internet and Video Connection Policy

It is your responsibility to maintain your Internet and video connection during your scheduled exam. Only computers and tablets are authorized for exams (no cell phones). If you are unable to maintain connectivity, it may be necessary to reschedule your exam at the Exam Administrator’s discretion. If rescheduling is required due to connectivity problems, the no-show and rescheduling policies below will apply.

No Distraction Policy

It is your responsibility to be in a private and quiet space that will be free of distractions during your scheduled exam. If you are unable to maintain a distraction-free environment, it may be necessary to reschedule your exam. If rescheduling is required due to distractions, the no-show and rescheduling policies below will apply.

Rescheduling Policy

Rescheduling your scheduled exam 1-2 calendar days prior to your exam date will incur a fee of $145. To reschedule your exam without incurring a fee, you must submit a written request via email to RBLP Support at least 3 calendar days prior to your exam date. Rescheduling the same day is considered a no-show (see policy below). 

No-Show Policy

A no-show means that a customer failed to join their scheduled exam video conference no later than the designated start time. If you are a no-show for a scheduled exam, you must pay a no-show fee of $150 and a rescheduling fee of $145. 

Refund Policy

Exam vouchers are transferable and valid for one year. All refund requests will incur a $295 processing fee and must be submitted within 30 calendar days of funding the exam. Requests for refunds must be submitted via email to RBLP Support.

Accommodations Policy

Requests for exam modification accommodations due to a disability, handicap, or other conditions will be considered with supporting documentation. Submit requests via email to RBLP Support.

Complaints and Appeals Policy

All certification-related complaints and appeals must be submitted via email to RBLP Support within 30 days of the event or incident. We will review and validate the complaint in a timely manner, and you will be notified of the outcome. The record of the complaint or appeal, including any actions taken to resolve the complaint, will be confidential.

Confidentiality Policy

The certification exams, scoring rubrics, scoring sheets, and all other testing or test-related materials remain the sole and exclusive property of the Resilience-Building Leader Program. These materials are confidential and are not available for review by any person or agency for any reason.

Certification Revocation Policy

Purpose

The purpose of this policy is to protect the integrity, credibility, and professional reputation of the RBLP Leadership Certifications program by establishing standards and procedures for addressing violations of the RBLP Code of Ethics and Professional Conduct. RBLP Certified Leaders are expected to uphold ethical and professional standards in their workplace conduct, leadership activities, and professional relationships.

Scope

Certification is a voluntary professional credential and may be suspended or revoked at the discretion of RBLP in accordance with this policy. This policy applies to all individuals who hold an active or inactive RBLP Leadership Certification, including:

Serious Violations That May Result in Revocation

The following conduct may constitute serious violations of the RBLP Code of Ethics and Professional Conduct and may result in the immediate suspension or revocation of certification:

Complaint Submission

RBLP may decline to investigate complaints that are clearly frivolous, unsupported, made in bad faith, or outside the scope of this policy. Alleged violations may be submitted to RBLP in writing and should include:

Review and Investigation Process

RBLP reserves the right to review and investigate alleged violations of the Code of Ethics and Professional Conduct. Individuals subject to review may be given an opportunity to respond to allegations before a final decision is made. RBLP will make disciplinary determinations based on a reasonable and good-faith evaluation of the information available. The review process may include:

Disciplinary Actions

RBLP will determine disciplinary actions based on the severity, nature, frequency, intent, and circumstances of the violation. If RBLP determines that a violation has occurred, disciplinary actions may include:

Immediate Suspension

RBLP reserves the right to immediately suspend a certification pending investigation when allegations involve:

Revocation of Certification

RBLP reserves the right to publish or disclose revocation decisions when necessary to protect the integrity of the certification program or as required by law. Individuals whose certifications are revoked:

Appeals Process

An individual whose certification has been suspended or revoked may submit a written appeal within 30 days of notification. RBLP will review the appeal and issue a final decision. Decisions on appeal are final. Appeals should include:

Confidentiality

RBLP will make reasonable efforts to maintain confidentiality throughout the review process; however, complete confidentiality cannot be guaranteed when conducting investigations, protecting the integrity of the certification program, or complying with legal obligations.

Reservation of Rights

RBLP reserves the right to interpret, modify, or update this policy at any time. Nothing in this policy limits RBLP’s authority to take actions necessary to protect the integrity, credibility, and reputation of its certification programs.